Website Accessibility Policy

At Maison de Lumière, we believe luxury should be accessible to everyone.

We are committed to ensuring that our website provides a seamless, inclusive experience for all clients, regardless of ability, device, or browsing method.
Our Commitment to Accessibility

We are continuously improving our website to align with recognised accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Our goal is to make navigation intuitive, content readable, and functionality accessible across all devices.

This includes:

  • Ensuring clear visual contrast for text and design elements
  • Providing text alternatives for non-text content where applicable
  • Maintaining logical page structure and intuitive navigation
  • Supporting screen readers and keyboard-only browsing
  • Designing interactive elements that are easy to identify and activate
  • Testing across different browsers, screen sizes, and assistive technologies
Ongoing Enhancements

Maison de Lumière is committed to continual improvement. As our collections and digital experiences evolve, so does our approach to accessibility.

We conduct periodic audits, review new features for compliance, and make refinements to improve usability for all clients.

If you encounter an area of the site that is difficult to use with assistive technology, we want to hear from you.
Accessible Customer Support

If you need assistance navigating our website, learning about our collections, or placing an order, our Client Care team is here to help.

You may contact us through:

  • Email: support@mszn.co.uk
  • Instagram: @mszn
  • In-Person or Virtual Appointments: By request via our Contact page

We can provide information in accessible formats upon request.
Third-Party Content

While we strive to ensure accessibility across our full digital experience, some third-party tools or plugins used on the website may not fully adhere to accessibility standards.

We work closely with our partners to encourage accessibility improvements wherever possible.
Your Feedback Matters

Accessibility is an ongoing commitment, and your experience helps shape our progress.

If you encounter any barriers or have suggestions for improvement, please let us know at support@mszn.co.uk.

We appreciate your support as we continue building a digital experience shaped by clarity, inclusivity, and the spirit of Lumière light for all.