Terms of Use

Last Updated: 05/12/2025

Welcome to Maison de Lumière. By accessing or using our website (mszn.co.uk or maisondelumiere.com), social media channels, or any related services, you agree to the following Terms of Use. Please read them carefully before engaging with our brand or making a purchase.
1. About Maison de Lumière

Maison de Lumière (“we”, “us”, “our”) is a luxury jewelry house offering fine and demi-fine pieces, bespoke services, and limited-edition collections. These Terms govern your use of our website, products, and services.
2. Acceptance of Terms

By using our website, you confirm that you are:

  • At least 18 years old, or accessing with permission of a legal guardian
  • Legally capable of entering into binding contracts
  • Using the platform in accordance with these Terms

If you do not agree to these Terms, please discontinue use of our website immediately.
3. Product Information AND Availability

We strive for accuracy in all imagery, descriptions, and pricing. However:

  • Colours, stone brilliance, and metal tones may vary slightly due to screen settings
  • All products are subject to availability
  • Limited-edition and made-to-order pieces may sell out at any time

We reserve the right to discontinue, modify, or update products without prior notice.
4. Pricing AND Payment

Prices shown are in GBP and may be updated periodically.

We accept major payment methods including credit/debit cards, Klarna, Clearpay (where available), and other secure gateways.

We reserve the right to:

  • Refuse any order at our discretion
  • Limit quantities per purchase
  • Verify information before dispatch
5. Orders and Cancellations

Order confirmation does not guarantee acceptance.

Cancellations may be requested before dispatch, but are not guaranteed for:

  • Custom pieces
  • Made-to-order items
  • Engraved or personalised jewelry

In these cases, cancellations may not be possible once production begins.
6. Shipping AND Delivery

Delivery estimates are provided at checkout.

Maison de Lumière is not responsible for delays caused by:

  • Couriers
  • Customs
  • Force majeure events
  • Incorrect delivery information provided by the customer

Risk of loss transfers to the customer once the order has been handed to the courier.
7. Returns and Exchanges

Eligible items may be returned in accordance with our Returns Policy.

Non-returnable items include:

  • Custom jewelry
  • Engraved/personalised items
  • Final sale items
  • Earrings (for hygiene reasons)

Returned items must be in original condition with packaging, certificates, and tags.
8. Intellectual Property

All content on this website, including:

  • Logos
  • Brand marks
  • Imagery
  • Designs
  • Text
  • Patterns and packaging concepts

Is the exclusive property of Maison de Lumière. You may not copy, reproduce, distribute, or use any materials without written permission.
9. Restricted Use

You agree not to:

  • Use the site for unlawful purposes
  • Attempt to breach security or access restricted areas
  • Copy or scrape product listings for commercial use
  • Misrepresent the Maison de Lumière brand in any way

Violation may result in account suspension or legal action.
10. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, store, and protect personal data.
11. Liability Limitations

Maison de Lumière is not liable for:

  • Indirect, incidental, or consequential damages
  • Losses arising from incorrect use of products
  • Loss of data or profit related to website use

Our liability is limited to the value of your purchase.
12. Third-Party Links

Our website may contain links to external services. Maison de Lumière is not responsible for their content, policies, or functionality.
13. Account Responsibilities

If you create an account, you are responsible for:

  • Keeping your password secure
  • Ensuring accuracy of personal information
  • All activity under your login
14. Amendments to Terms

We may update these Terms at any time. The revised version will be posted on this page with a new “Last Updated” date. Continued use implies acceptance.
15. Governing Law

These Terms are governed by the laws of England & Wales. Any disputes will be handled exclusively in UK courts.
13. Contact Us

For questions or concerns about these Terms, please contact our Client Care Team:

📩 admin@mszn.co.uk

Instagram: @mszn