Privacy Policy

Last updated: 05/12/2025

Website: mszn.co.uk

Maison de Lumière (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website or make a purchase.

By using our site, you agree to the terms outlined below.
1. Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide Directly

When you:

  • Make a purchase
  • Create an account
  • Join our mailing list
  • Contact customer service
  • Request an appointment or concierge service

You may provide us with:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment information (processed securely via third-party providers)
  • Personal preferences (size, style, customisation details)

b. Information Collected Automatically

When you browse our site, we may collect:

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Time spent on site
  • Referring website

This data helps us improve user experience and website performance.

c. Cookies

We use cookies and similar technologies to:

  • Remember your preferences
  • Enable shopping features
  • Personalise your experience
  • Analyse traffic

You may disable cookies in your browser, but some features may not function properly.
2. How We Use Your Information

We use your data to:

  • Process and fulfil your orders
  • Provide order updates and delivery notifications
  • Respond to enquiries and offer support
  • Personalise your shopping experience
  • Improve our website, services, and product offerings
  • Send newsletters and marketing communications (only with your consent)
  • Prevent fraud and ensure website security
3. Legal Basis for Processing (UK GDPR)

We process your data under the following lawful bases:

Contractual necessity (e.g., fulfilling an order)
Legitimate interests (e.g., improving services, preventing fraud)
Consent (e.g., marketing emails, cookies)
Legal obligation (e.g., tax documentation)
4. How We Share Your Information

We only share personal data with trusted third parties when necessary:

- Payment processors (Shopify Payments, Klarna, PayPal)
- Delivery partners (Royal Mail, DPD, DHL)
- Marketing and analytics tools (Klaviyo, Google Analytics, Meta)
- IT service providers for hosting and maintenance

We never sell your personal data.

All partners are required to protect your data and comply with applicable privacy laws.
5. International Transfers

Some third-party service providers may process your data outside the UK.

Where this occurs, we ensure adequate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)
  • UK International Data Transfer Agreements (IDTAs)
6. Data Retention

We retain your personal data only for as long as necessary:

  • Order records: 6 years (legal requirement)
  • Account details: until you request deletion
  • Marketing data: until you unsubscribe

When no longer needed, data is securely deleted or anonymised.
7. Your Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your data (“right to be forgotten”)
  • Object to certain forms of processing
  • Restrict processing in specific circumstances
  • Withdraw consent at any time (e.g., marketing emails)
  • Request data portability

To submit a request, contact:

📧 contact@mszn.co.uk
8. Marketing Communications

With your consent, we may send emails about:

  • New collections
  • Exclusive drops
  • Appointments and events
  • Promotions

You can unsubscribe at any time using the link in any email.
9. Data Security

We take robust technical and organisational measures to protect your data, including:

  • Encrypted website (HTTPS)
  • Encrypted payment processing
  • Limited staff access to customer information
  • Secure third-party hosting

However, no online transmission is 100% secure, so we cannot guarantee absolute protection.
10. Third-Party Links

Our website may contain links to external sites.

We are not responsible for the privacy practices of these websites.
11. Children’s Privacy

Our website is not intended for individuals under 16.

We do not knowingly collect personal data from minors.
12. Changes to This Privacy Policy

We may update this policy occasionally.

The “Last Updated” date reflects the most recent revision.
13. Contact Us

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.